CONTACT US:

ORDERS@RE-VICE.COM for:

General Order Inquiries / Shipping / Returns / Pre-Orders 

**Please allow 48-72 hours for a response from our customer service team.**

**Please make sure to provide your NAME, ORDER # and any other helpful information that can expedite this process**

SHAI@RE-VICE.COM for:

Business Inquiries / PR / Influencer 

 

SHIPPING INFORMATION:

We aim to fulfill all in-stock orders within 5-9 business days (Monday - Friday). We ship all packages with DHL Parcel Expedited service which hands off to USPS for the final delivery.

*Pre-order items will be fulfilled as the product arrives in house. The 5-9 business day window does NOT apply to preorder items.* Production time on each piece varies. For an update on when your pre-order item might be ready to ship, email us to orders@re-vice.com.

We do not ship on weekends.

To CANCEL or MODIFY your order, please contact us at orders@re-vice.com. We will do our best to accommodate your needs, but we cannot cancel or modify orders that have already shipped.

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INTERNATIONAL SHIPPING:

We offer international shipping  at a flat rate of $10.00 worldwide. The shipping is DDU, which means duties and taxes are paid by the recipient upon delivery of the package. Customers are held responsible for the duties and taxes. We have no control over the amount charged regarding duties or taxes a package on each package. This is decided upon by your countries import and customs laws.

**We do NOT offer returns or exchanges internationally.**

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Tracking is available on all delivery services. You will receive a confirmation email from our warehouse once your order is on its way to you, with a tracking link for your package so you can follow its journey. 

*We aim to meet these delivery times but pre-order items & busy periods like holidays and sales, deliveries may take a little longer. Revice Denim cannot be held liable for any packages that are lost or stolen as a result of any specific delivery instructions left for the carrier.

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RETURNS/EXCHANGES:

Revice prides itself on making premium denim at prices customers love, and a store credit/exchange only policy allows us to continue to produce high quality products that are custom made in Los Angeles.


We accept returns within 30 days of delivery for store credit only. We only accept ONE return/per item/ per customer. 


The items must be in new condition, with tags attached, and in original packaging. Customers will be responsible for return shipping costs. Once we receive your return, a code will be issued via email, along with instructions. This code may be used towards the purchase or exchange of any available items.
We thank you for your support and understanding.

Note that we do not include shipping fees in store credit.

If you wish to exchange an item you received for an item that is on pre-order, the time in which we can fulfill your exchange may be extended, as we must wait for the product to arrive in house before we are able to process your exchange.  

To start a return or exchange click here.

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